Shipping & Returns

Shipping Terms and Policies
We endeavor to ship all orders for in-stock items within 5-7 business days for orders in the U.S. and
within 14 days for international orders. Business days are Monday through Friday and exclude holidays.
Shipping is via DHL or Federal Express and you should allow 7 to 14 business days for standard delivery
once an order has been shipped. We reserve the right to substitute another carrier of equal or lesser
cost to deliver your order.

All shipping charges are your responsibility, unless waived by the Company. Shipping charges will be
included on your invoice and can be viewed prior to finalizing your order. The shipping charge shown
during the checkout process is subject to verification. Shipping charges are subject to change without
notice.

All orders are drop shipped from manufacturers in the U.S. Title to products
passes from the Company to you upon shipment and we are not responsible for any shipping delays or
problems once the product has been shipped. Orders that are returned to the Company due to an error
in shipping information provided by you are solely your responsibility and if you want an order to be re-
shipped to the correct address, you will be charged for such re-shipment.

Out of Stock Items
If an item on your order is out of stock, we will contact you via e-mail. If you were already charged for
that item, you will receive a refund.

Returns and Exchange Policy
In order to be eligible for a return or exchange, the product must be in its original packaging, unworn
and undamaged, accompanied with an invoice or other proof of payment, and returned within fourteen
(14) days of purchase. You are responsible for the cost of return shipping, unless the reason for the
return or exchange is due to the Company’s error.
To request a return or exchange, send an e-mail to info@grandeurgems.co with the following
information:
- Your name, mailing address, and telephone number;
- The order number from our original packing slip or invoice;
 - Whether you are exchanging the item or requesting a refund; and
 - The reason for your return or exchange.

You will then receive an e-mail from us informing you whether the item is eligible for a return or an
exchange. If you receive an e-mail from us stating that the item is eligible for a return or an exchange,
you can return the item by placing it in a box with your original packing slip or invoice and sending it to
the Company’s address; the Company will take care of your return or exchange in a timely manner after
receiving the item.

Should you request a refund, we will process it within ten (10) days of our receipt of the item. The
refund will be issued to the original payment method. Please note that banks may require additional
time to process and post the refund transaction. Shipping charges are non-refundable. Free items are
not eligible for a refund. A refund for an item purchased on sale will be at the sale price, provided that
the return meets the eligibility requirements set forth above.

Our Products; Terms of Sale
The Company offers its products through the Site. All amounts due for retail purchases of the
Company’s products are payable in full at the time of purchase. Products sold on the Site are for
consumers only and not for resale. It is up to you, the consumer, to use our products properly,
responsibly and as intended.

Your placement of an order does not necessarily assure that we will accept your order. We reserve the
right to refuse any order in our sole discretion. In addition, before accepting your order, we may require
additional information if you have not provided all of the information required by us to complete your
order. Once a properly completed order is received, authorization of your form of payment is received,
and we have accepted your order, we will place your order in line for shipment.

All prices for products (and the associated costs of shipping and tax) are shown in U.S. dollars. All items are subject to availability and we
reserve the right to impose quantity limits on any order, to reject all or part of an order, and to
discontinue products without notice, even if you have already placed your order. All prices are subject to
change without notice, and you agree that taxes may be adjusted from the amount shown on the
payment screens. Several factors may cause this, such as variances between processor programs and
changes in tax rates.

The Company currently accepts all major credit and debit cards and payment through BigCommerce. By
submitting your order, you represent and warrant that you are authorized to use the designated
payment method and authorize us (or our third-party payment processor) to charge your order
(including taxes, shipping, and handling) to that payment method. If the payment method cannot be
verified, is invalid, or is otherwise not acceptable, your order may be suspended or cancelled automatically. In the event you pay for the Company’s products by credit card or debit card and
subsequently “charge back” your purchase through your merchant account provider, the Company
reserves the right to terminate these Terms & Conditions and all pending orders and transactions
immediately, in addition to any and all available remedies at law or in equity.

You shall provide current, complete, and accurate billing and credit card or debit card information. You
must promptly update all billing information (such as billing address, card number, and expiration date)
to keep your account current, complete, and accurate, and you must promptly contact us if your credit
card or debit card is lost or stolen, or if you become aware of a potential breach of account security
(such as an unauthorized disclosure or use of your Account, Sign-In Name or Password). If payment of all
applicable fees and taxes is not received through your selected payment method, you hereby agree to
pay all amounts due upon demand. You agree to pay all costs of collection, including attorney’s fees and
costs, on any outstanding balance.

The Company may choose to temporarily reduce fees for promotional events or to promote new
services (a “Promotional Event”), and such changes shall be effective upon posting of notice of the
Promotional Event on the Site. The Company reserves the right to cancel any Promotional Event before
its originally stated expiration date, without notice, and at the Company’s sole discretion.

Unless otherwise stated, all fees are quoted in U.S. Dollars. 

For more information please contact info@grandeurgems.co.